Responsible for strategic growth and development of Application Services in both North and Latin America. Designed and implemented re-organization and delivery design of Latin American delivery team improving client experience and CSAT, as well as increasing employee satisfaction and retention.
Increased sales pipeline through launch of global framework for Advisory services allowing for consistency and standardization of Advisory service offerings. As part of the framework launch, led effort to streamline the portfolio through consolidation resulting in a concise set of offerings with increased flexibility to meet client and market needs. Launched global sales mechanism program providing a consistent top of funnel sales approach for sellers across the globe resulting in an exponential increase in pipeline in regions where fully adopted – 5x the number of services opportunities in North America alone. Latin America was seeing an average of 3x the number of services opportunities. Responsible for development and guidance of corporate global Security portfolio services strategy and resulting go-to-market.
Contributed thought-leadership to studies conducted and published by global Marketing. Supported Analyst Relations program through regular meetings, reviews and presentations with senior market analysts in the areas of Cloud, Migrations and Application Modernization, Data/AI, Security, as well as general Go-to-Market. Provided thought-leadership and contributions to written RFI responses and oral presentations resulting in SoftwareOne being included in multiple analyst reports for the first time in the history of the company. Presented at internal events including Analyst Summit, Sales Kick-Off, Quarterly Regional All-Hands, and Global Leadership calls. Conducted enablement sessions for Sales leadership globally as well as regional sales teams across Corporate and Enterprise segments. Represented SoftwareOne externally presenting to clients as well as presenting at larger industry events.
Successfully led high-performing teams of product managers and other roles including leaders of leaders.
Joined AWS Professional Services as Built as Customer Practice Manager in October 2018 and, as a result of success, selected to lead newly formed (January 2022) practice focused on supporting Digitally Native Businesses (DNB) and Independent Software Vendor (ISV) customers across US Central area with expanded customer base and supporting multiple account teams. Attained between 125-200% target year-over-year for bookings as well as revenue. Was selected as Practice Manager of the Year for the US Central region for 2019.
Defined and implemented go-to-market strategy for this unique customer-base driven by working backwards from the customer and aligning business and technology strategies. Hired and developed Customer Practice Managers to best deliver for customers and exceed target metrics in Q3 of first year.
Responsible for the sale and delivery oversight of IT and cloud consulting solutions to global Fortune 500 enterprises, ISVs and DNBs assisting in improved time to value, increased revenue, and reduced costs for clients as well as driving ARR for AWS.
Engagements included IT transformation planning, application and infrastructure portfolio assessments, cloud strategy definition, deployment and operations initiatives, new workload deployments, legacy migrations, security/compliance playbooks, infrastructure engineering, big-data analytics, application modernization, TCO/ROI economic analyses, and operational integration.
Increased AWS Professional Services business and downstream ARR by leveraging industry and AWS best practices, AWS global operations, AWS internal resources and offered expertise on the latest AWS solutions and services to help clients achieve tangible and measurable business outcomes.
Conducted nearly 400 interviews during my tenure with the majority completed as a Bar Raiser. Mentored multiple high performing Bar Raisers.
The Digital Tech DevOps/Cloud Platform Engineering team operated as a shared services teams supporting Whole Foods Market’s digital brand experience by providing infrastructure solutions, application integration, performance monitoring and security services. The team also shifted the organization from manual to automated software build and release capabilities maintaining a fully automated version-controlled AWS Organizational structure for account maintenance.
As servant-leader of DevOps/Cloud Platform Engineering Manager, fostered a culture of collaboration, implemented industry standards and best practices for measurement and automation, partnered with business partners in Marketing as well as 9+ development teams throughout the entire service lifecycle ensuring solutions met business goals leveraging optimal technology solutions. Managed end to end process from design through the development process and ongoing production support. Applied best practices in our values, methods, principles, practices and tools to constantly evaluate and re-evaluate in order to deliver software more quickly with increasing stability.
Applied principles of continuous improvement through measuring success in the areas of delivery and reliability. Practiced Agile methodology, utilizing tools such as JIRA/Confluence to track and assess velocity and effectiveness in delivery as well as overall quality. Identified and implemented opportunities to automate delivery of expanding AWS Cloud-based infrastructure and services through version-controlled mechanisms. Reduced overall infrastructure delivery time from months to weeks resulting in increased improvements experience to the end customer through expanded and improved applications and feature sets.
Managed operating budget inclusive of tools and Saas services, as well as maintaining responsibility for vendor relationships. Recruited and retained top talent through coaching and increasing opportunities for expansion of skill set, managed evolving and complex demands through integration with Amazon post-acquisition, and provided program and project oversight and sponsorship of cross-organizational and strategic initiatives.
As a member of the Delivery Optimization Shared Services team encompassing DevOps, QA and Application Support, contributed to defining the strategic direction and tactical execution for our Delivery Optimization organization resulting in improved development team and Marketing client satisfaction allowing for an improved digital footprint for Whole Foods customers.
As Senior Manager, Enterprise Event Client Services, was accountable for the management of the implementation team for the products and services provided for large-scale enterprise events. Defined and maintained consistent delivery process, tools and methodologies, participated in the product development roadmap, as well as recruited, on-boarded and coached and developed team members.
Built a trusted relationship with our Enterprise Sales team partnering with them on identifying and supporting new sales opportunities as well as conducting presentations on product capabilities and implementation delivery processes. Coached our delivery team toward shifting toward a more consultative approach to identify opportunities to improve offerings for customers and adopt solutions-driven methodology.
Led the effort to standardize our delivery approach to improve efficiency, profitability and customer satisfaction. Implemented Agile methodology for delivery and standardized assets provided to clients as well as those used internally allowing for consistent delivery across projects. The approach allowed us to size and track effort across projects providing critical and actionable data on delivery costs against revenue, as well as key data for resource forecasting. Overall customer satisfaction increased and remained higher than had been previously as a result of the shift.
Development of new process was managed while continuing to operate at a high service delivery level as an Event Project Manager.
Select Accomplishments:
✔ Implemented of the Agile methodology and standardization for delivery.
✔ Enterprise Event Client Services approach recognized by EVP of Client Services as a valuable and unique approach desired to be shared and adopted across other areas of the organization.
DZG Designs
Between 2003 and 2013, DZG Designs from developed custom, then bespoke WordPress websites for a variety of customers including e-commerce platforms for start-up businesses, not-for-profit community centers, public schools, not-for-profit agencies, architectural firms and other industries.
Created custom built plug-ins for these customers including an online Auction plug-in in which one not-for-profit raised roughly $250K per year on their Christmas auction managed through the plug-in.
As Senior Project Manager, International Implementations was responsible for the successful implementation of International E*TRADE Joint Venture and Affiliate partners launching E*TRADE United Kingdom, E*TRADE Sweden, E*TRADE Norway, E*TRADE Denmark, and E*TRADE South Africa.
Led the initiative to standardize E*TRADE International platform product offering ensuring a fully documented and tested baseline product was available to each E*TRADE JV/Affiliate. As part of this standardization, participated as part of core team to identify a suitable data provider for online quotes, news and other features for use across all partner websites.
✔ Successfully managed multi-million dollar international projects requiring deep understanding of complex technical architecture and local financial market regulations resulting in new streams of revenue for online trading company.
✔ Worked with Project Manager in local JV/Affiliate partner office to establish end to end online trading solution.
✔ Participated as country-specific Project Manager on International Trading Team to launch first cross border trading solution allowing international customers to purchase US stocks on US exchanges in their own local currencies.
✔ Documented and communicated business requirements to development team to assist with development of core product and as well as country-specific localization.
✔ Acted in dual-role as Technical Project Manager on many projects overseeing the co-ordination of development efforts at between the core E*TRADE development team, systems administrative technicians, and technical representatives local to the country of the project.
Dow Jones Telerate (Markets) was a division of Dow Jones and a leading provider of real-time financial data and news as well as delivery software. Software provided included internally developed solutions such as Telerate Workstation – TWIN as well as third party solutions such as the Omega Software Tradestation charting software. These products were delivered through small- and large-scale delivery platforms for single station trading floors through to 100+ seat position floors.
While Product Manager at Dow Jones Telerate (Markets), was responsible for the ongoing development and implementation of our desktop trading solutions. Collaborated with Sales and Marketing teams to ensure features and functionality met market needs and ahead of competitive offerings. Developed and maintained ongoing documentation to ensure technicians were fully versed on installation needs and our Client Support team was fully trained on new enhancements.
Having worked in the brokerage industry, my unique knowledge of and experience with the product had me selected from thousands of employees worldwide to participate on a core team of 12 charted with defining the desktop and trading room systems functionality and strategic direction for the suite of products and services.
✔ Responsible for the launch and roll out of several versions of TWIN (Telerate Workstation) as well as Dow Jones Tradestation in the Canadian marketplace.
✔ Launched internally developed ‘Active One’ software and oversaw installation of custom implementation on primary marketing wall board at the Toronto Stock Exchange.
✔ Collaborated with internal developers in London, UK to establish new feature opportunities given our unique position in retail brokerage industry in the Canadian marketplace.